Harry Potter Fan Club App

General Information

• What is the app called?
• Where and when will the app be available?
• Can fans of all ages get the app?
• Is the app available on Android and iOS?
• What is in the app?
• Do fans have to pay for the app?

House, Wand, Patronus

• Can I see my Hogwarts house, wand and Patronus in the app?
• What is different about the Sorting Ceremony in the app?
• Where is the reimagined Sorting Ceremony available?
• Can I take the new Sorting Ceremony if I already have a house?
• Do I have to change my Hogwarts house if I get sorted into a different one on the app?
• Can I change my Hogwarts house?

Quizzes and Puzzles

• What kind of puzzles do you have in the app?
• Where can I find the puzzles and quizzes?
• Can I complete the puzzles and quizzes more than once?
• I am having a problem with the puzzles, what can I do?

Secret Codes

• What is a secret code?
• How do I enter a secret code into the app?
• My secret code is not working
• Where can I find a secret code?
• Can I use a secret code more than once?
• Can I use the secret codes on the website?

Enchanted Keys

• What are Enchanted Keys?
• Where can I find Enchanted Keys?
• Do I need to be connected to WiFi to scan an Enchanted Key?
• An Enchanted Key isn’t scanning, what can I do?
• I missed an Enchanted Key and have left the location, what can I do?

Troubleshooting

• How can I download the app?
• Troubleshooting Guide: Android
• Troubleshooting Guide: iOS
• Why can't I download the app?
• Can I use the app offline?
• How do I turn off/on notifications?