There is a problem with a product I have purchased, who can I contact? For any problems with merchandise, please contact the retailer where the purchase was made. They will be happy to help. Related articles What savings do I get online as a Wizarding World Gold subscriber? How do I get the discount? Can I buy the Enchanted Key collection if I am not a Gold subscriber? Where can I get my 10% discount? Something is wrong with my journal, what can I do?