My promotional code is not working, what can I do? Please ensure that you are entering the promotional code as it appears in your Vault, with no spaces at the beginning or end, to claim your discount. If you continue to experience issues, please contact us so that we can look into this for you. Related articles What is this benefit? There is a problem ordering my welcome gift, what can I do? What benefits do I get if I am a member of the Official Harry Potter Fan Club? What is the Vacation package? What is the welcome gift?