For purchases made via the Wizarding World website:
For details on redeeming your subscription once you have received your redeemable code, see our FAQ here.
If you have not received your redeemable code, be sure to check your spam and junk folders in case our email has landed there. Please also ensure that you do not have an auto-forward rule set up on your email account as this may prevent our emails from reaching you.
If you have followed these steps and found that your code has not arrived in your inbox, please contact us so that we can help you further.
For information on how to cancel your subscription, please see our Terms of Purchase. You can also request a cancellation by contacting us here.
If you have any further questions, please contact us.