How do I contact the Pottermore Shop? You can find the Pottermore Shop FAQs here where you should be able to find the answer to your query. You can reach out to the team via the same page. Related articles What has happened to my Pottermore account? Where can I buy the Harry Potter eBooks and digital audiobooks? Can I change my Hogwarts house? Where can I find my purchase history? What is the Wizarding Passport?